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Shipping Information

We ship worldwide and offer Free shipping in Canada and the United States for orders of $200.00 Canadian Dollars (CDN) or more before taxes, excluding our eBay Store.  Truly Canadian Eh - all orders are shipped from Toronto, Ontario Canada using Canada Post and can be tracked at www.canadapost.ca 

FREE return shipping is included with every package shipped in CANADA via Canada Post Expedited Parcel. 

Orders are shipped out within 24 hours of your order being processed, except weekends and holidays. Shipping charges and times vary depending on your package weight, location, speed of delivery and delivery method chosen. A tracking number is provided with all orders, allowing you to track your order progress.

If you are unsure about shipping charges, please call us at 1.416.271.0546 and a DUSK Deals Diva will be happy to assist you!

For shipments outside of Canada, you will be responsible for any applicable customs and duty charges. For more information, please see International Shipping Charges. click here

Tracking Your Order
All processed orders are assigned a tracking number once shipped. We will send you a confirmation email with your tracking number within 1 business day.

In the unlikely event you didn't receive your confirmation email with your tracking number, please let us know by calling 1.416.271.0546 or email info@duskdeals.ca

Late Parcel? Where is it?
Did you receive your confirmation email with tracking number? Please track the whereabouts of your parcel at Canada Post at www.canadapost.ca. If your package is still missing, please contact us at 1.416.271.0546 or email info@duskdeals.ca

Item Availability
If we don’t carry the item(s) you’re looking for please contact us at 1.416.271.0546 or email info@duskdeals.ca and we will do our best to find it for you! If we are able to bring the item(s) in you will be able to purchase it online at http://dusk-deals.myshopify.com.

DUSK Deals tries very hard to ensure that any item(s) you order will be available at the time of purchase. However, there may be occasions when an item(s) you have ordered may be temporarily out of stock. If there are item(s) that are unavailable at the time of your purchase, we can hold your order until that item(s) comes in or inform you of a similar product we could offer as a substitute. This allows us to expedite customer orders sooner without delays. If the missing item(s) brings your order total below the amount that qualifies you for free shipping, we will contact you to ask if you would like to replace this item(s) with an alternative to keep the free shipping on your order. If we are unable to provide an alternative product to maintain the amount over $200.00 CDN before taxes, shipping charges may apply. If you have any questions please contact us at 1.416.271.0546 or email info@duskdeals.ca

International Shipping

Do you ship orders overseas?
Yes, we ship orders all over the world.  We ship packages with tracking to the US and most international destinations.

How much will I pay for International shipping?
Your shipping price will be determined online by the weight of your order, your destination and delivery method chosen. Please note: Certain Countries charge additional customs fees and independent carrier charges. DUSK Deals cannot anticipate these costs and will not be able to reimburse you for any additional fees incurred.

How long will it take for my International package to arrive?
International orders typically arrive within 4-10 business days. Customs inspections may cause unforeseeable delays, both when leaving Canada and entering another Country.

Are there any other charges, taxes or duties?
DUSK Deals only collects HST taxes on purchases made in Ontario, Canada. You may be subject to import duties and taxes that are levied once a shipment reaches the destination Country. Neither Canada Post nor DUSK Deals can be held liable for any additional charges you may incur. Additional charges for customs clearance must be borne by you. DUSK Deals has no control over these charges and cannot predict what they may be. Each country has their own customs regulations that may or may not charge for certain types of merchandise or material included in your order. When ordering from DUSK Deals you are considered the Importer of Record and must comply with all laws and regulations of the Country in which you are receiving the goods.

Good to know:
All deliveries are pending approval and merchandise availability.
Delivery time includes 1 business day for processing.
Orders are processed Monday-Friday.
Orders are not processed or shipped on Saturdays, Sundays or holidays.
1 Day and Overnight orders must be in before 2 PM EDT to ship out same business day.
1 Day and Overnight orders placed after 2 PM EDT will ship the following business day.
Free shipping for orders in Canada and the U.S. over $200.00 CDN before taxes.

Returns / Exchange Policy

Returns:

- We accept returns for a full refund, exchange or store credit within 14 days of the item being received by the customer.
- Items must be in the same condition as when they were sent.
- Refunds will include the cost of the item plus the original shipping charge.
- The customer is responsible for the cost of return shipment to us.
- Refunds will be processed through PayPal.

 

* FREE Returns for packages shipped in CANADA via Canada Post Expedited Parcel

Intimates and Non Returnable Items Policy: DUSK Deals does not accept returns on bathing suits, socks, underwear and intimates.

For any additional information on shipping, please contact us at 416-271.0546 or via e-mail at info@DUSKDeals.ca

 

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